We purchased our Dodge Truck in 2013 at Browning and we have received excellent customer service from the Service Advisors over the years. For the last two years I've have been taking my truck to service advisor Juan G. and he is very professional, knowledgeable and helpful. During this visit I had an oil change done and waited for my truck in the lobby. Because of the good experience here over the years we decided to purchase another vehicle from Browning. I'm very happy with my new Jeep! Also the complimentary car wash and hot beverages are always sweet! Thank you!
Easy. Painless. Simple in and out procedure. The deal was all from phone and simple. I was searching for a new service vehicle for my small business, looking at all the options of the small, fuel saving four bangers to keep the bigger trucks at the bigger jobs. I did all the research of the 3 I was interested in... Nissan NV200, Ford and then this one I purchased, Promaster city. Then the research for the best deal came about finding an amazing deal at a dealership in Orange county. During that time I had sent emails to a few dealerships, these guys being they are here in Norco as well. I received a call from the "online sales person" (horrible with remembering names but she was great working with). We discussed the needs of my purchase while I informed her the deal I had found elsewhere. She called me the following day with the price they had for the truck (van) very close to the deal I had found in OC with the delivery date tomorrow. Now came the financing of it.... I gave them all the info needed. I told them the interest rate I was expecting. I informed the institution I prefer dealing with and they did their "thing". A few hours later I was at the dealership signing the paperwork, all was ready when I got there. They delivered it the next day with only the specialty bins and ladder rack needed installed a couple days later. No biggy for me, I needed the truck on the road and it worked for me being the weekend. OK. The courtesy of this adventure... They delivered the truck to my home. I took the truck to the dealer for the rack and bins but gave me a ride home, letting me drive the Challenger as the fleet sales manager was my co-pilot. We took the 'long way home' to hit the freeway for an offramp and boy, that was a fun, e-ticket ride"! (sorry, back to the courtesy....) The bins and rack were installed in a few hours and the truck was re-delivered to my home. Washed. That truck is on the road/in the field as I write this review a few months after purchasing. It was a great pleasure dealing with this dealership. I will return for my next purchase.
Vehicle towed to dealer on Monday afternoon with a dead battery. We checked on progress late Tuesday afternoon and were told that they had to order new battery which was being installed at the time. We were able to pick up the car on Wednesday morning.
In & out with a car wash. Thanks
Great service, friendly people
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